Terms and Conditions

Terms & Condition

PrantisPlanet always places the highest importance on customers. Even so, owning one is still beyond the reach of the average person. Special thanks to the esteemed customers. Before buying computer products from PrantisPlanet, please follow the rules mentioned below. Thanks.

The warranties on the products declared at the time of sale are basically warranties issued by the manufacturer. This means that the warranty service of the product sold is mainly carried by the parent company of the specific brand. Each brand is independent in terms of warranty service variation and their different terms are mentioned on their own official website. In this case, the subsidiary PrantisPlanet is working as a means to enforce the warranty service terms of the main brand companies.

The warranty terms set by the manufacturer are as follows:

=> We follow the warranty policy of each product given by International, Domestic and Bangladesh Computer  Society (BCS).

=> The warranty of most of the products imported by the company is short-lived and some of the products are replaced as soon as the complaint is received.

=> Warranty is not provided on all the products sold. The warranty is valid only for those products for which the parent company has declared a warranty period.

=> Depending on the brand and model of the laptop, the warranty is 1-3 years. But the warranty of all laptop batteries and adapters is only 1 year

=> If any product under the warranty is found to be defective after sale, the defect is removed through repair and it is changed immediately according to the type of product.

=> If there is no need to change the product of a particular model, PrantisPlanet can replace its current stock with the equivalent product of any other brand.

=> If the product of a particular model is non-repairable and the same or equivalent product is not available in our stock, then a better product from that model can be replaced by depreciation and price adjustment.

=> If a specific model of product is not available with PrantisPlanet for repair or replacement, the price can be refunded through sales depreciation adjustment.

=> If any software or data is damaged or lost during the use of the product or during the service of PrantisPlanet is responsible. Will not carry. Note that in this case, PrantisPlanet is also responsible for data recovery or software restoration. It will not continue.

=> The time to return the product after completing the service work after taking the product of the specific model under warranty is not fixed, this time can be from 5-6 days to a maximum of 35-40 days or more; This is because in most cases, the parts required for repair do not have sufficient buffer stock in the country, so they have to be imported, which is very time consuming.

=> Consumers are informed that most of the warranty products are not repaired, the parts that are damaged are replaced but in most cases are imported from abroad.

=> The computer setup and operating system that is customized at the time of sale is not covered by the warranty.

=> Lifetime Warranty Basically you will get the warranty facility as long as the product is present in the market.

=> PrantisPlanet will be able to set the price for any service outside the scope of the warranty which will be effective subject to the consent of the buyer.

=> In case of service warranty, if any parts need to be changed or added, then the buyer will usually collect it at his own responsibility or with the consent of the buyers, you can collect it through PrantisPlanet subject to advance payment.

=> Free software or hardware tuning provided by PrantisPlanet during or after the expiry of the warranty period, if any problem is found in the product or any new problem arises, the responsibility will not fall on PrantisPlanet.

In cases where the warranty will not be valid or can be obtained conditionally:

=> If any defect occurs due to careless use such as getting wet in water, broken, burnt, injured, deeply scratched, etc., it will not be covered by the warranty.

=> If the serial or serial sticker of any product is partially or completely removed, removed or damaged for any reason, then the product will no longer fall under the warranty.

=> If the motherboard, graphics card and RAM have fungus or rust and any deep wound or scratch on the motherboard, the motherboard will not be under graphics card or RAM warranty.

=> In case of motherboard and processor, if one or more pins are found to be completely or partially broken, bent or deformed, the product will not be under warranty.

=> Since PrantisPlanet. The laptop, desktop or any product does not apply any type of password or security code during delivery, so the buyer has to bear the full responsibility of the BIOS password on the laptop, desktop or any other device. It is not covered by the warranty.

=> If you delete Apple Mac Book’s own operating system, the product will not fall under the warranty.

=> Printer Cartridge, Toner, Head, Roller, Drum, Element Cover etc. are out of warranty.

=> In the case of printer warranty, use of ink, ink cartridge or toner cartridge other than ink, ink cartridge or toner cartridge prescribed by the manufacturer will not fall under the warranty.

=> In case of specific model combo (pair) keyboard-mouse (all the keyboard-mice are sold as bundles together), if any one of the keyboard or mouse is damaged, the complete combo (pair) set (accessories) must be presented for warranty. Only keyboards or mice presented separately for warranty will not be accepted.

=> Printers, scanners, routers, switches, access points, TV cards, etc. and power adapters of similar products are not covered by the warranty.

=> If more than 2 months have elapsed in the warranty or service department after the warranty of a particular product has been issued, the company will not bear the responsibility of that product.

=> If the warranty receipt paper of the specific product is lost, the product must be accepted subject to the receipt of its purchase and the provision of proper proof.

=> The email address for any warranty related suggestions or complaints is as follows.